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Return Policy
Within 30 (thirty) days of receiving your order, we will exchange any UNUSED resaleable item for another item of equal value. If the new item is of greater value, you will be responsible for any price difference. If new item is of lesser value, difference could be subject to a return fee. If return is due to an error on the part of Bruces Speed Shop, we will arrange for return shipping by use of call tag or shipping return label. We will issue 1 (one) call tag, and it will be the customer's responsibility to ensure that the part is ready for pickup. If the part is not ready to be picked up, it then becomes the customer's responsibility to arrange shipping back to us, and at NO time will a second call tag be issued.
On all returns in which Bruces Speed Shop is not at fault, the customer will be responsible for shipping the part back to us, and there will be no return of freight on the order. Also, if item is being exchanged, customer will be responsible for freight charges to ship the replacement part to the customer. All returns without exchange are subject to a return fee, not to exceed 35% of the purchase price of the item returned, also with no return of freight charges. Any order cancelled is subject to the same return fee. In addition: NO returns or refunds on installed or used merchandise.
Warranty Policy
Items are only warranted by the manufacturer, not Bruces Speed Shop.
- All returned items MUST have a RGA number written on the package, items returned without a RGA number will be refused at time of delivery.
- NO returns or refunds on custom made and developed products.
- Any products refused upon delivery also subject to return fee.
- You must file a claim with the SHIPPER, not with us, if your product was damaged in shipping. You may call us to obtain the appropriate phone numbers.
- Also, if your part was lost by the shipper, you must file a claim with them. If the shipper pays the claim, we will then ship a replacement part. If the shipper denies the claim, Bruces Speed Shop will NOT pay to replace the part.
- If your part arrives defective, you must make a claim with the manufacturer directly, in order to get the product replaced. You may call us to obtain a phone number for the manufacturer.By clicking on "Continue" and submitting your order, you are indicating that you have read and accept the terms of our return policy.
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